Skills
Customer & User Support
5-10 Years
Software > Zapier
Less than 6 Months
1-2 Years
Account Executive > Microsoft 365
2-5 Years
ChatGPT
Less than 6 Months
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
CRM > Salesforce
2-5 Years
JIRA
1-2 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Google Workspace
2-5 Years
SEO >WordPress
Less than 6 Months
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Customer Service > Gorgias > Shopify
1-2 Years
Experience highlights
Customer Support Representative
360training
·
November/2023
–
Present
Handled 700+ customer calls via Dialpad supporting license applications and CE renewals. Maintained 90-95% QA score. Managed multiple systems, processed requests, and resolved issues efficiently.
Customer Support Representative
Peloton - TTEC (Teletech)
·
November/2021
–
Present
Supported 50+ customers daily via phone, chat, email for hardware, subscriptions, accounts. Maintained 90-93% CSAT/QA. Processed activations, refunds, upgrades using Zendesk and Salesforce.
Technical Support Representative
Teleperformance
·
September/2019
–
Present
Provided technical support to 30-50 customers daily via live chat. Troubleshot connectivity and cable issues, processed service activations, coordinated technician dispatches.
