Outline
Looking for Freelance work (10 hours/day) at $6/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Provided support to customers with scheduling in home and remote service, billing
issues, including complaints and refunds.
Explained how services and process works, and guided customers through online
self-service and account management.
Helped customers find the right products and services, boosting sales through
active engagement, recommendations, and sharing product knowledge.
• Act as a brand ambassador who plays a critical role in ensuring the satisfaction and
success of our customers from a post-pay experience and throughout their journey
• Take ownership in building strong customer relationships by addressing inquiries or
concerns, transferring and or escalating these concerns to the right department or
function.
• Focus on impact by collaboratively working with other colleagues to provide
comprehensive support to customers to fully maximize customer retention a
complaints and returns.
Provided detailed explanations regarding products and services usage.
Walked customer through virtual self service options and account management online via
Website / App.
Directed customers to products and services. Ensured that the company makes more sales and
gets customers products suited to their needs.
Drives sales through engagement of customers, suggestive selling, and sharing pr
and returns. Scheduled Technician Visits and Customer In Store Appointments. Provided detailed
explanations regarding products and services usage. Directed customers to products and
services. Ensured that the company makes more sales and gets customers products suited to
their needs. Ensured an excellent customer experience by responding to problems as they arise.
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