Unit Manager

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a results-driven professional with over 20 years of combined experience in sales, customer service, operations management, process improvement, and team leadership. With a strong background in client relationship management, problem-solving, and administrative operations, I am committed to delivering quality service, maintaining accuracy, and helping businesses achieve their goals.

I have also completed my Medical Virtual Assistant (Medical VA) training currently waiting to begin my internship. I am eager to apply my existing professional skills while gaining hands-on experience in medical administration, patient coordination, and healthcare virtual assistance.

Skills & Experience

Skills

Operation Management 10+ Years

Trainer & Quality Analyst 10+ Years

Operations & Process Management 10+ Years

Customer Support > Insurance 5-10 Years

Professional Services > Medical Services > Revenue Cycle Management Less than 6 Months

MS Excel 2-5 Years

Data Analysis 2-5 Years

People management 5-10 Years

Financial 5-10 Years

Client Relations 10+ Years

B2B Sales 5-10 Years

Process Management 5-10 Years

B2B and B2C Sales 5-10 Years

Marketing > Order Management 2-5 Years

Team Coaching 2-5 Years

Experience highlights

Medical VA Trainee

Medical VA Trainee · October/2026 – /

Completed Revenue Cycle Management training including healthcare fundamentals, patient access, benefits verification, and denial management modules.

Unit Manager / Sun Life Advisor

Sun Life of Canada · January/2015 – /

Manage financial advisors team, guide clients on financial goals, offer insurance and investment products, oversee unit expansion and advisor recruitment.

Order Engineering Quality Specialist

Emerson Electric (Asia), Ltd. ROHQ · January/2009 – Present

Administered order management activities, validated orders for accuracy, managed technical order constructions, assisted engineering teams with special construction requests.

Billing Coordinator

B&M Global Services Manila · January/2009 – Present

Analyzed accounting reports, drafted billing statements, coordinated with foreign counterparts and key organizational levels on billing operations.

Interim Junior Team Lead

Accenture Inc. · January/2005 – Present

Handled account reconciliation, escalations, provided coaching support to low performers, monitored team performance against service levels, coordinated with onshore management.

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