Virtual Assistant Helping Businesses Streamline Operations & Maximize Efficiency

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Master Class Virtual Assistant goes beyond basic administrative tasks by providing high-level support, strategic thinking, and specialized expertise.

Skills & Experience

Skills

Customer Support 10+ Years

Marketing > Telemarketing Less than 6 Months

Office and Administration > Admin Data Processing? 10+ Years

CRM management Less than 6 Months

CRM Data Management Less than 6 Months

Experience highlights

Secure Power Claims (Subject Matter Expert)

Schneider Electric · April/2020 – Present

Duties and Responsibilities:
-Helps improve business performance by identifying problematic areas and providing relevant technical solutions.
-Ensure that the information has been represented accurately.
-Works with team members to discuss and agree on current and potential future business process.
-Provides in-depth knowledge of business process and reporting requirements to support business decision making.
-Highlighting opportunities to improve and streamline business process.
-Undertaking sy

Secure Power Claims Specialist

Schneider Electric · April/2017 – Present

Duties and Responsibilities:
-Manage and resolve disputes related to customer claims and charge backs of Amazon, Staples, Best Buy, Office Depot and Walmart accounts.
-Involves close collaboration with various teams, including customer service, finance, logistics and merchant support, to ensure smooth resolution of disputed transactions.
-Reviewing Disputed Transactions. Conduct in-depth reviews of disputed transactions to assess validity.
-Processing Charge backs. Submit charge back responses w

Order Administrator

Schneider Electric · April/2007 – Present

Duties and Responsibilities:
-Ensuring a high level of Customer Satisfaction by performing order and processing transactions.
-Working closely with Fulfillment Coordinator and Projects Coordinator to manage orders and process them in a timely fashion.

QA Technician

Schneider Electric · July/2006 – Present

Duties and Responsibilities:
-Investigates, determine root cause, and resolve quality issues in production.
-Review, disposition, and initiate corrective actions related to material rejected by production
-Performs in-process and OOB (out of the box) inspection

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