Outline
Looking for Full-Time work (8 hours/day) at $6/hour
High School Diploma
English proficiency Fluent
Professional Summary
healthcare providers and clients through phone, chat, and email. Experienced in insurance eligibility verification,
prior authorization support, provider communication, documentation, and CRM management. Skilled at handling
high-volume interactions while maintaining HIPAA compliance and delivering compassionate, patient-focused
service. Detail-oriented, organized, and committed to providing exceptional patient experiences while supporting
efficient clinic operations.
Skills & Experience
Skills
Experience highlights
•Managed inbound chat inquiries about program status and deposit adjustments,
clearly explaining impacts and available options to guide client decisions.
•Coordinated with specialist teams to resolve sensitive issues, reducing escalations and ensuring timely resolutions within SLAs.
•Provided empathetic, accurate support for complex account changes while
maintaining compliance and precise documentation.
•Delivered e-commerce customer support via email, resolving order, refund, and
account issues while maintaining high satisfaction and retention.
•Processed refunds, returns, exchanges, and price matches through Microsoft
Dynamics CRM, balancing speed with policy accuracy.
•Cross-referenced customer order history to prevent repeat contacts and deliver firstcontact resolutions.
development services.
•Identified client needs, presented relevant service options, and scheduled qualified
leads for sales handoff.
•Accurately recorded lead information in the CRM to support pipeline tracking and
follow-up.
insurance verification and related inquiries to ensure continuity of care.
•Reviewed provider-submitted claims, medical records, and pre-authorizations to
validate information.
•Maintained detailed case notes and documentation to streamline follow-up actions
and support cross-team collaboration.
•Recognized as a top-performing representative on a newly launched account for
co
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