Skills
Customer Support > Customer Service > Gorgias
2-5 Years
Product Listing
1-2 Years
Experience highlights
Product Lister/CSR (VA)
PoleJunkie LTD - UK/EU
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August/2022
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Present
I manage product listings by creating compelling product descriptions and editing images to enhance customer engagement. I am also responsible for generating purchase invoices, processing claims, and coordinating with partner suppliers to ensure smooth inventory and order fulfillment. Additionally, I handle customer inquiries via email, assisting with product concerns, returns, and general support to maintain a seamless shopping experience.
Customer Service Representative (VA)
Loree Skin EU E-Commerce
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August/2022
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Present
I provided multi-channel support, handling customer inquiries through email and chat. My responsibilities included assisting customers with order tracking, resolving product concerns, and ensuring timely responses to maintain customer satisfaction. I worked closely with the operations team to address complaints, process returns, and improve the overall customer experience in the skincare and beauty industry.
CSR
JoJems
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July/2021
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Present
As a Customer Service Representative (VA), I handled customer inquiries and concerns related to jewelry orders. My responsibilities included responding to emails, processing order modifications, handling returns and exchanges, and ensuring customer satisfaction through timely resolutions. Additionally, I performed data entry tasks, updating order records and customer details to keep the system organized and efficient.
Product Lister (VA)
Best Daily Dealz E-Commerce
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March/2021
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Present
I was responsible for maintaining accurate and engaging product listings. My tasks included data entry, writing SEO-friendly product descriptions, and ensuring all product information was up-to-date. I collaborated with the marketing and inventory teams to optimize product visibility and ensure seamless integration into the online store.
Subject Matter Expert
Ideas Unlimited
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July/2018
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Present
I worked as a Subject Matter Expert, providing e-commerce support through email, chat, and calls. I was responsible for assisting customers, ensuring quality control, and guiding the CSR team. I was also appointed as an Acting Supervisor, where I helped oversee operations and maintain service excellence.
