Skills
Chat support
10+ Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
Customer Support > Phone Support
10+ Years
Escalation Management
10+ Years
Computer & Network Configuration
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Marketing > Order Management
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
Customer Service>Sales
2-5 Years
Experience highlights
Customer Support Representative
Amazon Operations Services Philippines
·
August/2018
–
Present
Handled retail customer concerns including order status, cancellations, refunds, replacements, and product inquiries via phone, chat, and email.
Inside Sales Representative / Inside Account Executive
EXL Service Philippines Inc.
·
January/2016
–
Present
Managed inside sales and account executive responsibilities for client retail operations.
Publishing Consultant (Sales Representative)
Author Solutions Philippines Inc.
·
May/2012
–
Present
Sold publishing packages and guided authors with publishing needs as publishing consultant and author consultant.
Technical Support Professional 2
Stream Global Services
·
February/2011
–
Present
Provided technical support services and solutions to customers.
Technical Support Representative
Teletech Customer Support Management Philippines Inc.
·
December/2009
–
Present
Handled technical support and customer issues resolution.
