Skills
Process improvement
5-10 Years
Healthcare Customer Service
10+ Years
Clinical Documentation
2-5 Years
Healthcare Operations: Medical Terminology, HER/EMR system, patient scheduling, insurance verification, records management, HIPAA compliance.
5-10 Years
Medical Administration
5-10 Years
Quality Assurance
2-5 Years
Prior Authorization (Medication
2-5 Years
SOP Development
2-5 Years
Scheduling & Coordination
2-5 Years
Remote Operations and Workforce Support
2-5 Years
CRM
6 Months to 1 Year
Project Coordination
2-5 Years
Occupational health and safety
2-5 Years
Workflow AI Automation
1-2 Years
Experience highlights
Human Resources Specialist
Podcast Pros
·
October/2025
–
Present
Supported employee onboarding, personnel records, compliance, workforce coordination, and employee lifecycle processes in a remote environment.
Systems Support Specialist
Podcast Pros
·
July/2025
–
Present
Supported client onboarding and workflow systems using HubSpot,
contactinfohLog in to see contact information or sign up, Zapier, and Calendly. Assisted with CRM records, automations, software implementation, integrations, and remote operational workflows.
ESG Champion | Project Lead
Smartsourcing, Inc.
·
August/2024
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Present
Led cross-functional ESG, sustainability, wellness, employee engagement, and community initiatives. Managed company-wide projects including Sportsfest and worked with leadership, employees, and external partners to improve participation, coordination, and program delivery.
Occupational Health Nurse | Clinic Operations Lead
Smartsourcing, Inc.
·
November/2022
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Present
Helped build and operate the company’s occupational health clinic from the ground up. Developed workflows and documentation, managed employee health services, HMO coordination, records, compliance, emergency response, APEs, blood donation drives, first aid, and wellness programs.
Registered Nurse – Clinical Documentation Review & Utilization Management
Shearwater Health
·
September/2021
–
Present
Reviewed clinical documentation for medical necessity, prior authorization, and utilization management in a U.S. healthcare environment. Maintained HIPAA compliance while meeting quality and productivity standards.
