Skills
Customer Support > Chat Support > Amazon > Email Support
1-2 Years
10+ Years
Multitasking
10+ Years
DocuSign
Less than 6 Months
Conflict Resolution
10+ Years
Active Listening
10+ Years
Google calendar
1-2 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
10+ Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
1-2 Years
Airtable
Less than 6 Months
Customer service > Sales Representative > Customer Support
10+ Years
Customer Support > Chat Support >Technical Support
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Experience highlights
Customer Service Associte/VCS
Amazon
·
May/2024
–
Present
Answer customer's inquiries about their orders
• processed refunds, replacements and order online on behalf of the customer
• educate customers about the status of their order
• process account changes
Customer Support Representative – Chat, Email & Phone
Amazon Services Philippines Inc.
·
May/2024
–
Present
Assisted customers with orders, deliveries, and account concerns. Processed refunds and replacements. Resolved customer concerns efficiently while maintaining professional approach.
Customer Support Representative
Teleperformance
·
September/2023
–
Present
Handled customer inquiries regarding orders, deliveries, and account concerns. Processed refunds, replacements, and online orders. Assisted with billing disputes and account-related requests.
Technical Support Representative
Full Potential Solutions
·
August/2022
–
Present
Provided phone-based technical support. Troubleshot internet connectivity and wireless network issues. Guided customers through troubleshooting and configuration procedures.
Email Support / EMR Messaging Support
Cerebral
·
February/2022
–
Present
Provided support via email and EMR messaging using Zendesk. Scheduled appointments with Airtable and Google Calendar. Coordinated concerns with care teams via Slack.
