Customer Success | Operations Support | Technical Virtual Assistance

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have over 10 years of experience in customer support, customer success, affiliate management, and virtual assistance. I’m comfortable handling customer concerns, building strong client relationships, troubleshooting technical issues, and keeping day-to-day operations organized. I also have experience with quality assurance, website management, and identifying ways to improve workflows. I’m proactive, detail-oriented, and always willing to learn new tools and processes. I take ownership of my work and look for ways to make things easier and more efficient for the team.

Skills & Experience

Skills

Office and Administration > Quality Assurance 5-10 Years

Affiliate Manager 2-5 Years

Marketing > Customer Success Manager 2-5 Years

Customer Relationship Management 2-5 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Link Building 1-2 Years

Workflow Optimization 2-5 Years

Technical and Digital Skills 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Experience highlights

Customer Success & Affiliate Manager

UNIK Media Group · December/2021 – Present

Started in Customer Support, resolving account, technical, and customer issues via chat, Facebook groups, and support tickets.
Promoted to Customer Success Manager, onboarding clients and supporting VIP accounts via Zoom and chat.
Transitioned to Affiliate Manager, managing affiliate onboarding, partner relationships, performance, and support.
Monitored call quality, call flow, and affiliate performance, coordinating technical issue resolution.

Customer Support & Quality Assurance Specialist

Kallzu · August/2016 – Present

Provided ticket-based support for SEO-related and Facebook-related concerns, including issues with the company’s enterprise call tracking software.
Consistently ranked among the top ticket resolvers while maintaining high-quality customer service.
Promoted to Quality Assurance, reviewing customer support agents’ responses to ensure they followed company guidelines and to maintain consistent support quality.
Created a step-by-step GoHighLevel client guide to improve
platform usability.

Technical Virtual Assistant

Phoenix Technical Group · February/2013 – Present

Set up and configured domains, hosting, and DNS for company
websites.
Installed, configured, and maintained WordPress sites, including
themes and plugins.
Published and updated website content and applied basic on-page SEO.
Handled site maintenance, migrations, and cloning.
Navigated and worked across a wide range of websites and web platforms daily, building strong troubleshooting and site-navigation skills.

Link Builder

Ardor Backlinks · January/2011 – Present

Built backlinks to support client websites’ search visibility, working part-time alongside my final years of university study.
Researched and navigated a wide range of websites to find link placement opportunities.
Gained early hands-on experience with on-page and off-page SEO fundamentals.

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