Skills
customer service representative
5-10 Years
Customer Support > Phone Support
5-10 Years
Technical Suport
5-10 Years
Customer Support > Chat Support
2-5 Years
Customer Support > Email Support
2-5 Years
Office and Administration > Google Suite
1-2 Years
Hubstaff
1-2 Years
Slack
5-10 Years
outlook
2-5 Years
Office and Administration > Microsoft Excel and Word
2-5 Years
Google (Sheet, Word, Gmail, etc.)
2-5 Years
Design > Graphic Design > Canva
1-2 Years
Customer Support > Ecommerce > Shopify
1-2 Years
Calendar Management
1-2 Years
Merchant Center
1-2 Years
Experience highlights
Senior Process Executive (Google Shopping)
Cognizant Technology Solutions
·
March/2022
–
Present
Provided support to users and merchants through phone, email, and chat, troubleshooting issues and guiding them on platform features.
Assisted merchants in creating and optimizing product listings to meet Google's policies and improve visibility and sales performance.
U.S. Technical Support (Verizon Wireless)
Alorica Philippines
·
March/2019
–
Present
Provided phone support, troubleshooting technical issues, resolving service interruptions, and guiding device setup.
Assisted customers with device issues, including connectivity, software updates, hardware malfunctions, and app troubleshooting.
U.S. Technical Support (Comcast)
VXI Global Solutions
·
January/2016
–
Present
Resolve customer issues related to internet, cable TV, and phone services through effective troubleshooting and diagnostic tools.
Utilize knowledge of Comcast's products and services to guide customers through equipment setup, service upgrades, and troubleshooting steps over the phone or through online chat support.
U.S. Customer Service Representative \ Sales representative (Sears)
Telus International
·
October/2014
–
Present
Drive sales by recommending products, upselling, and cross-selling based on customer needs and preferences.
Maintain a thorough understanding of all products and services offered by Sears, staying updated on new arrivals, promotions, and special offers.
U.S. Customer Service Representative (Cricket Telecommunication)
Aditya Birla Minacs
·
December/2013
–
Present
Assisted customers with account management tasks, including billing inquiries, plan changes, and service upgrades or downgrades.
Offered technical support for a variety of devices and services, troubleshooting connectivity issues, and guiding customers through problem-solving steps.
