Skills
Tech-Savvy and Media Literate
10+ Years
Adaptable and Flexible
10+ Years
Effective Communicator
10+ Years
Creative and Innovative
10+ Years
Highly Organized and Disciplined
10+ Years
Experience highlights
OFFICE MANAGER | TEAM LEAD
Ashoori Law Firm
·
January/2023
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Provided comprehensive administrative support by managing calendars, emails, and calls; organizing company events; preparing accurate reports; resolving customer inquiries; collaborating with cross-functional teams; safeguarding confidential information; coordinating office moves and upgrades; ensuring timely communications; supervising and coaching staff; and supporting employee development through training, mentorship, and feedback.
CUSTOMER SERVICE REPRESENTATIVE
Ibex Global
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August/2021
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Present
I handled healthcare account. I assisted members with booking and managing transportation reservations by handling high-volume calls, verifying accounts, processing requests, resolving concerns, responding to inquiries via phone and email, monitoring trip schedules, escalating urgent issues, coordinating alternatives, and delivering empathetic, solution-focused service to ensure accuracy, timeliness, and member satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Task Us
·
December/2020
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Present
Assisted hospitals, clinics, and medical staff with shift scheduling and booking requests; guided users through account setup and onboarding; resolved billing, payment, and account concerns; provided technical support and troubleshooting; responded to inquiries via phone and email; ensured HIPAA-compliant handling of sensitive information; met KPIs for response, accuracy, and quality; and built strong client relationships through empathy, patience, and effective problem-solving.
OFFICE SECRETARY
Tagbilaran City Hall
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March/2019
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Present
Managed calendars, scheduled meetings, and organized conference calls; drafted, proofread, and distributed reports and correspondence; coordinated events and trainings; maintained records and office supplies; assisted in policy and procedure updates; and handled calls, emails, and inquiries with professionalism.
PERSONAL TUTOR/TEACHER
FREELANCE
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June/2015
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Present
Conducted one-on-one and group tutoring sessions across core subjects; designed tailored lesson plans; assisted with homework, projects, and exam preparation; simplified complex concepts; tracked progress and provided feedback to parents; promoted study habits, discipline, and confidence; applied creative methods to engage students; and adapted teaching strategies to diverse learning styles.
