Skills
Data Management & Reporting
2-5 Years
Time Management & Attention to Detail
5-10 Years
Executive & Administrative Assistance
2-5 Years
Google Workspace & Microsoft Office Proficiency
2-5 Years
Communication & Organization
5-10 Years
Spreadsheet Management
2-5 Years
Document and File Organization
5-10 Years
Research & Information Gathering
5-10 Years
CRM & Productivity Tools
Less than 6 Months
Task & Workflow Management
5-10 Years
Performance Reporting & Dashboard Maintenance
2-5 Years
Customer Support & Client Communication
5-10 Years
Experience highlights
Workforce Capacity Planner & Scheduler
Sagility
·
April/2023
–
Present
Designed and managed schedules for 300+ staff, processed leave and roster changes, and maintained performance dashboards to improve forecasting and staffing accuracy.
Workforce Real Time Analyst
Sagility
·
September/2021
–
Present
Monitored service metrics, analyzed data trends, and produced operational reports to support leadership in performance management.
Customer Service Representative
Sagility
·
April/2019
–
Present
Handled customer inquiries and requests with 99% accuracy in documentation while ensuring efficient and professional support.
Customer Service Analyst
Stellar Philippines
·
October/2016
–
Present
Managed flight bookings and customer concerns for Jetstar Airlines, demonstrating strong communication and problem-solving skills.
Technical Support Representative
Transcom Worldwide Philippines
·
January/2015
–
Present
Resolved internet, phone, and cable service issues for Comcast customers while promoting service upgrades.
