Experience highlights
Sales and Service Advocate
Royal Caribbean Group
·
June/2024
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/
Personal Cruise Consultant
Probe CX
·
January/2023
–
Present
Personal Cruise Consultant at Probe CX supporting Holland America Line with cruise reservations,
group bookings, and travel arrangements.
Specialized in selling cruise packages, flights, hotels, and transfer services based on guests’ travel
needs and preferences.
Consistently achieved at least 30 bookings per month by handling customer leads and maximizing
sales opportunities.
Utilized Siebel CRM to manage reservations, customer information, and booking-related inquiries
efficiently.
Customer Service Specialist
Concentrix
·
April/2022
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Present
Customer Service Specialist at Concentrix supporting T-Mobile postpaid customers through inbound
customer service and sales support.
Assisted customers with bill management, plan inquiries, account concerns, mobile number-related
issues, and technical support, trained in troubleshooting for devices, networks, and services.
Processed device trade-ins, provided upselling opportunities, and recommended products and
services based on customer needs while delivering excellent customer service.
Customer Service Specialist
Teleperformance
·
September/2021
–
Present
Customer Service Representative at Teleperformance supporting Boost Mobile prepaid customers
through inbound customer service support, including bill management, SIM card activation, plan
inquiries, and mobile number-related concerns.
Technical Support trained with experience in troubleshooting device, network, and service-related
issues while delivering efficient and customer-focused assistance