EXECUTIVE ASSISTANT - CUSTOMER RELATIONS SPECIALIST

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented professional with 4+ years of experience in safety investigations, customer service, and documentation. Skilled in analyzing accident and incident reports, optimizing workflows, and ensuring high-quality case resolutions. Proficient in various business tools such as Salesforce, Jira, Google Workspace, Microsoft Excel, Calendly, Zoom, and Canva. Strong ability to adapt to fast-paced environments, with a background in Human Resources that enhances problem-solving and collaboration.

Skills & Experience

Skills

Email and Chat Support 2-5 Years

Effective Communication 2-5 Years

Customer Service Expertise 2-5 Years

Accuracy Verification 2-5 Years

Safety Investigations 2-5 Years

Experience highlights

Safety Investigation Specialist I - SRAS Safety USA All IRT Tier 2

Uber Philippines Centre of Excellence · November/2021 – Present

-Conducted in-depth safety investigations for accident and incident reports in the US and Canada, ensuring thorough case resolution.
-Collaborated with cross-functional teams to enhance safety protocols and improve response strategies.
-Trained new hires on safety investigation procedures, promoting a culture of accountability and awareness.
-Presented key findings to stakeholders, contributing to policy enhancements and improved safety measures.

Manuscript Editor (Freelance)

Upwork · March/2021 – Present

- Delivered polished manuscripts, resulting in positive reviews and recognitions.
- Implemented consistent style guidelines, ensuring uniformity across projects.
- Utilized advanced editing tools, increasing efficiency and accuracy.
- Collaborated with diverse authors, fostering strong professional relationships.

Customer Service Associate

Concentrix · March/2019 – Present

- Utilized CRM tools to track customer interactions and preferences.
- Managed high-volume calls and maintained a positive attitude, fostering a welcoming environment.
- Implemented feedback loops, driving continuous service
improvement.
- Resolved inquiries swiftly, enhancing retention rates.
- Delivered exceptional service, boosting customer satisfaction.

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