Medical Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Healthcare Appointment Specialist with experience in scheduling patient appointments, managing inquiries, billing, and coordinating with medical staff

Skills & Experience

Experience highlights

Sales Assistant

Coopers of Stortford · November/2023 – Present

Assisted in processing 100+ customer inquiries daily.
Managed sales support tasks, including order processing and complaint resolution
Reached out to small businesses to offer delivery services.
Promoting additional products or services.
Coordinated with delivery services.

Medical Appointment Specialist

Duly Health and Care · March/2022 – Present

Schedule and confirm patient appointments via phone, email or chat, optimizing provider schedules.
Handle patient inquiries regarding services, availability, billing, and procedures.
Request and process referrals for medical specialists and other healthcare providers, ensuring proper documentation and coordination.
Utilize systems (Epic) to manage patient records and update appointment details.
Assist with prescription refills.
Follow up on no-shows and reschedules to improve patient engagement

Billing - Collections

Concentrix · November/2019 – Present

Managed various bank cards, including Sears, Wells Fargo, Citibank, Bank of America, and others.
Handled both inbound and outbound calls, making a minimum of 150 outbound calls per day to assist customers with account inquiries and payment solutions.
Contacted potential customers to collect outstanding debts and negotiate payment arrangements.
Encouraged customers to set up recurring payments for seamless account management.
Assisted customers in processing payments and resolving billing concer

Administrative Assistant

DSWD · September/2018 – Present

Managed daily administrative tasks, including document organization, and file maintenance.
Handled beneficiary inquiries and provided timely responses.
Prepared documentation for travel, education, 4Ps, disaster relief, and medical assistance.
Traveled to various locations to distribute financial assistance to senior citizens

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