Skills
Ability to multitask, active listening, clear communication skills, attention to details and patience in customer interactions
5-10 Years
Experience highlights
Customer Success Advocate
Gotyme Bank Corporation (DIGITAL BANK)
·
May/2024
–
Present
Manage large amounts of incoming phone calls.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Explaining the banking products and services and respond to all inquiries accordingly
Provide accurate, valid and complete information by using the right methods/tools