Skills
Audio Editing > Voice Over
Less than 6 Months
Office and Administration > Quality Assurance
2-5 Years
Chat support
2-5 Years
Multitasking
2-5 Years
ChatGPT
Less than 6 Months
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
1-2 Years
Basic Graphic Design>Canva
1-2 Years
Google Workspace
2-5 Years
Canva> Basic Photoshop> 2D Design > Autocad > Sketchup > Capcut
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
- Zoom
1-2 Years
*Administrative Support -
2-5 Years
Experience highlights
Customer Service Associate (Non-Voice)
Alorica
·
December/2025
–
Present
Resolved customer inquiries through chat support while maintaining service quality standards. Managed average of 20 customer interactions daily with 2-3 simultaneous conversations, meeting productivity and quality targets.
Quality Assurance Analyst
Ibex
·
December/2021
–
Present
Evaluated average of 60 customer interactions daily ensuring compliance with quality standards. Delivered coaching feedback, investigated escalated issues, participated in calibration sessions, and prepared performance reports.
Customer Service Representative
Ibex
·
February/2021
–
Present
Verified customer identities and maintained compliance with account security protocols. Handled customer inquiries and service requests following company policies and guidelines.
Production Assistant Intern
UNTV Radyo La Verdad
·
May/2019
–
Present
Managed broadcast preparation by coordinating guests and production materials. Produced up to 10 daily news and broadcast content pieces supporting fast-paced media publishing workflows.
