Operations Manager

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Operations Leader with 20+ years of success in customer service, team leadership, and operational excellence, recognized for driving perfo

Skills & Experience

Skills

Process improvement 10+ Years

Scheduling 10+ Years

Customer EXPERIENCE 10+ Years

Operations & Administrative Management 10+ Years

Experience highlights

Operations Manager

Cloudstaff · January/2025 – /

Key Responsibilities & Achievements:
Managed day-to-day operations for client accounts, ensuring achievement of KPIs, service levels, quality standards, and customer satisfaction goals. Led and developed Team Leaders and agents through coaching, performance management, and continuous improvement initiatives. Collaborated with cross-functional teams and stakeholders to resolve operational challenges, improve processes, and enhance service delivery. Utilized NICE CXone and LiveVox for compliance m

Operations Manager

ibex Global · December/2014 – /

Key Responsibilities & Achievements:
Led customer service and sales teams to achieve KPI, quality, and customer satisfaction targets through coaching, performance management, and process improvement initiatives. Managed customer escalations, monitored team performance, and utilized Salesforce, Zendesk, and CRM platforms to track customer interactions, manage cases, generate reports, and support operational decision-making.

Tools Used:
Salesforce, Zendesk, CRM Systems, Microsoft Excel, Microsoft

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