Skills
Customer service
10+ Years
Prompt Engineering
1-2 Years
Workflow Automation
1-2 Years
Software > Server > Nginx
1-2 Years
Zendesk
2-5 Years
Python
1-2 Years
API Development
1-2 Years
Netsuite oracle
1-2 Years
MySQL and PostgreSQL
1-2 Years
AI Agents
1-2 Years
DOCKER CONTAINER
1-2 Years
MCP
1-2 Years
Salesforce (CRM)
2-5 Years
Automation / API Integration
1-2 Years
AI Agent Development
1-2 Years
Experience highlights
Agentic AI Engineer
KarParts360
·
April/2024
–
/
Design system prompts and AI agent behavior. Deploy offline models via Ollama/Docker on Linux. Build Python/FastAPI services for pricing, inventory, B2B workflows. Design automated workflows with logging and error handling. Administer infrastructure.
Customer Contact Lead
SLMP Digital Services Corporation
·
June/2022
–
Present
Primary contact via phone, email, chat. Coordinated with internal teams to resolve customer issues. Reviewed records, identified recurring issues, communicated improvements to leadership.
Support Ambassador
TDCX PH (Airbnb)
·
September/2020
–
Present
Provided customer support across phone, email, chat. Resolved time-sensitive concerns accurately and coordinated with teams.
Virtual Assistant, Operations
Conquest Media LLC
·
December/2018
–
Present
Supported e-commerce operations across multiple platforms. Handled order processing and accurate record management.
Transition Coach / Sales Associate II
Concentrix PH
·
April/2017
–
Present
Assisted customers with billing and account concerns. Trained new hires on accurate processes.