Skills
Customer/Stakeholder Communication
2-5 Years
Process Optimization & Workflow Streamlining
1-2 Years
Training & Team Development
1-2 Years
Task Coordination & Organization
1-2 Years
Problem-Solving & Issue Resolution
2-5 Years
Adaptability & Flexibility
1-2 Years
Confidentiality & Discretion
2-5 Years
Performance Tracking & Reporting
1-2 Years
Data Management & CRM Proficiency
1-2 Years
Experience highlights
Subject Matter Expert
VXI Global Holdings
·
December/2024
–
/
Developed and maintained expertise on products, processes, and operational standards. Trained over 50 agents on procedures, sales cycles, and best practices to ensure consistent performance. Identified workflow inefficiencies and collaborated to streamline processes, reducing delays and improving team productivity. Prepared trend analyses and performance reports, and provided support to resolve complex customer and operational issues.
Account Associate
VXI Global Holdings
·
August/2023
–
Present
Handled administrative and operational tasks for assigned accounts, including processing orders, updating customer information in CRM systems, and preparing invoices. Responded to customer inquiries via phone and email, coordinated with internal teams to resolve issues, and maintained organized account files. Tracked account activity and compiled basic reports on sales volumes and customer engagement, ensuring all account-related deadlines were met consistently.
