Business Operations Manager & Integrator

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help founders turn operational chaos into structured, scalable systems. My work focuses on aligning people, processes, and performance so businesses can grow without relying on constant founder intervention.

Many companies reach a stage where growth creates friction. Processes live in people’s heads, teams work in silos, reporting is unclear, and decision making slows down. This often leads to inconsistent execution, team dependency on leadership, and missed growth opportunities. My role is to step in, diagnose these gaps, and build the operational backbone that allows the business to run smoothly and predictably.

My strengths include designing and implementing operational systems, restructuring roles and workflows, and building SOPs. I translate the founder’s vision into practical execution by ensuring teams understand priorities, systems support daily work, and leadership has visibility into performance.

Skills & Experience

Skills

Advertising > Performance Tracking 5-10 Years

Amazon 5-10 Years

Team Leadership 5-10 Years

Operation Manager 1-2 Years

- Customer Service 10+ Years

Recruitment 5-10 Years

Operations Management 1-2 Years

E-commerce Operations 5-10 Years

Business Consulting 2-5 Years

Process Documentation 5-10 Years

SOP & Policy Development 1-2 Years

Admin & Operations 1-2 Years

Experience highlights

Co-Founder & Operations Lead

Integria Business Consultancy · January/2025 – /

Co-founded operations consultancy for small businesses. Led leadership development, operational systems design, SOP documentation, and organizational restructuring for salon and coffee shop clients.

Customer Service Manager

Apex Alliance, LLC · January/2020 – Present

Led multi-brand e-commerce customer support team. Managed customer inquiries, order handling, social media integration, knowledge base development, recruitment, and performance monitoring across email, phone, and marketplace platforms.

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