Customer Service Representative

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer Support and Sales Specialist with 8+ years of BPO experience supporting U.S. and Canadian clients through voice, chat, and email. Experienced in customer service, appointment setting, lead generation, and sales across healthcare, retail, telecommunications, insurance, and e-commerce. Proficient in using CRM platforms. Dedicated to delivering excellent customer experiences, building strong client relationships, and achieving performance goals.

Skills & Experience

Skills

Customer Relationship Management (CRM) 1-2 Years

Chat, email, voice support for international account in BPO 5-10 Years

Customer Service & Complaint Resolution 5-10 Years

Appointment Setting 6 Months to 1 Year

B2B Sales 6 Months to 1 Year

Experience highlights

APPOINTMENT SETTING (REMOTELY)

HOMEAGLOW · March/2025 – Present

Contacted warm leads from inbound inquiries, website sign-ups, and prior
customers to offer residential cleaning services. Engaged homeowners via
calls, SMS, and email to assess cleaning needs, scheduling preferences, and
property details. Qualified leads based on service requirements, location,
and booking readiness, then scheduled appointments while ensuring
accurate calendar coordination. Provided clear information on service
packages, pricing, and availability to support booking decisions.

COLD CALLING (REMOTELY)

WESTLAKE · November/2025 – Present

Conducted high-volume outbound calls to leads with unsecured debt such
as credit cards and personal loans, verifying and updating customer
information including debt amounts, account status, and contact details.
Used a consultative approach to understand financial situations, qualify
prospects based on program criteria, and identify readiness to speak with
a debt specialist. Successfully transferred qualified leads to Senior
Advisors.

APPOINTMENT SETTING (REMOTELY)

CLEANING IN MOTION · March/2024 – Present

Conducted outbound prospecting to generate leads and set appointments
for commercial cleaning services, targeting offices, retail spaces, and other
commercial establishments. Engaged decision-makers through cold calling,
email, and messaging to introduce services, assess needs, and qualify leads
based on business size, requirements, and booking readiness. Scheduled
appointments for sales representatives while ensuring accurate calendar
coordination and maintained detailed CRM records of leads.

CUSTOMER SERVICE REP

VALOR GLOBAL · March/2022 – Present

Delivered customer support across telecommunications, car insurance,
and home security accounts through voice, chat, and email channels.
Managed high-volume inbound and outbound interactions, handling billing
concerns, service inquiries, policy questions, and technical
troubleshooting.

COLD CALLER

TT ACTIVE · August/2021 – Present

Conducted high-volume outbound calls to pre-qualified leads to assess eligibility for
Medicare-related programs in the U.S., verifying qualifications such as enrollment in
Medicare Part A and Part B before proceeding with transfers. Used a consultative approach
to build rapport, ensure compliance, and handle objections professionally while maintaining
efficient call flow. Successfully transferred qualified leads to licensed insurance agents.

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