Skills
MS Office ( word, excel, power point), data entry, google workspace, internet research, customer support, phone chat and email support
5-10 Years
Customer Support > Healthcare
1-2 Years
MS Office
2-5 Years
Quick learner
2-5 Years
Call Handling
1-2 Years
Collaborative Communication
2-5 Years
- Customer Service
2-5 Years
Customer Support > Customer Service > Telecommunications
1-2 Years
• Time Management
2-5 Years
Experience highlights
Senior Process Executive
Cognizant Technology Solutions
·
February/2025
–
/
Handles 20+ insurance claims daily for injured workers to obtain needed medical equipment for recovery. Reach out to multiple medical facilities either via phone call or email to ensure needed equipment for the patient is shipped.
Customer Service Representative
TaskUs
·
February/2022
–
Present
Handles 60+ calls per day to assist help practitioners and healthcare facilities for scheduling and payroll.
Customer Service Representative
Afni Philippines
·
October/2022
–
Present
Ensure New Hires to have effective soft skills and product knowledge to cater customers who had inquiries, issues, and complaints about their service.
Customer Service Representative
Alorica Philippines
·
February/2020
–
Present
Assists 120+ customers/drivers daily, 2-3 customers/drivers at the same time, regarding food delivery queries and issues.
