Skills
Accounting > Accounts Payable>Bookkeeping
2-5 Years
Email & calendar management
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Databricks
Less than 6 Months
Accounting > Accounts Payable > Internal Audit > Inventory > Excel
2-5 Years
Data Entry & Reporting
2-5 Years
Customer Service > Payment Processing
2-5 Years
Google Workspace
2-5 Years
Customer Communication
5-10 Years
Experience highlights
Refund Specialist
WorldRemit LTD. (Zepz)
·
January/2021
–
Present
Processed and reconciled refund requests with accuracy. Investigated payment discrepancies using fraud tracing tools. Collaborated with teams to improve efficiency. Achieved Best Refund Specialist award twice.
Subject Matter Expert
WorldRemit LTD. (Zepz)
·
January/2020
–
Present
Point of contact for escalations and complex inquiries. Ensured compliance with company standards and client requirements.
Customer Service Representative
WorldRemit LTD. (Zepz)
·
January/2019
–
Present
Delivered exceptional customer support via phone and email. Assisted customers with transactions, account inquiries, and technical issues.
Customer Service Representative
Azpired Inc.
·
January/2018
–
Present
Provided responsive and empathetic customer assistance. Handled client inquiries and ensured resolution satisfaction.
