Skills
Collections Specialists
10+ Years
Order Entry / Customer Service
2-5 Years
Debt Collections
10+ Years
Virtual Assistance Administrative Support Email Management Calendar Management Data Entry Internet Research
2-5 Years
Business Operations Support
10+ Years
Experience highlights
Virtual Assistant - for Admin, Bookkeeping, Data Entry (Remote)
Private client, logistics company
·
January/2025
–
/
• Handled customer emails and phone calls, ensuring prompt and professional responses
• Coordinated travel arrangements and scheduled appointments
• Executed cold calls for lead generation using provided spreadsheets
• Developed and posted content for the company's social media channels
• Conducted online research to gather addresses and contact details for target companies
• Prepared presentations based on specific instructions
• Handles Bookkeeping tasks
Virtual Assistant - for Admin (Remote)
Certain Supply
·
March/2022
–
Present
• Managed internal and external email/chat correspondences efficiently
• Performed system entry for customer orders, created new member-customer accounts, and processed order modifications
• Updated customer information and ensured timely email confirmations
Virtual Assistant - for Admin (Remote)
Advanced Digital Media Services Pty Ltd
·
November/2020
–
Present
• Handled customer emails and phone calls, ensuring prompt and professional responses
• Coordinated travel arrangements and scheduled appointments
• Executed cold calls for lead generation using provided spreadsheets
• Developed and posted content for the company's social media channels
• Conducted online research to gather addresses and contact details for target companies
• Prepared presentations based on specific instructions
Credit Control & Collections Officer (Hybrid/Remote)
Secure Parking Pty Ltd
·
July/2019
–
Present
• Managed collections, portfolio management, payment arrangements, and credit analysis
• Performed skip tracing, locating debtors, and facilitating payment settlements
• Applied negotiation and profiling techniques, including financial assessment
• Oversaw comprehensive debt and collection management
• Conducted root cause analysis for collection issues
Account Collections Specialist Tier 3
Pioneer Credit Pty Ltd
·
August/2017
–
Present
• Managed and analyzed collection portfolios
• Executed skip tracing, locating, payment arrangements, and settlements
• Utilized negotiation and profiling skills for financial assessment
• Managed debt and collection processes effectively