Customer Support Technical VA | Executive- Virtual Assistant

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a versatile Virtual Assistant with over 10 years of professional experience in technical support, customer service and administrative operations. My background in platforms such as Genesys Cloud, Five9, Salesforce and JIRA has equipped me with strong problem-solving skills, attention to detail, and the ability to manage complex systems with ease.

Beyond technical troubleshooting, I excel in calendar management, email handling, documentation, reporting and task coordination. I am highly adaptable, tech-savvy, and comfortable working across tools like Microsoft Office Suite, Google Workspace, Slack, and Calendly. My strength lies in combining organizational support with technical literacy ensuring smooth workflows, clear communication, and reliable results for clients.

I am seeking virtual opportunities where I can leverage both my administrative expertise and technical background to deliver efficient dependable support.

Skills & Experience

Skills

Calendar & Email Management 10+ Years

Documentation & Reporting 10+ Years

CRM & Ticketing Systems 10+ Years

Troubleshooting and Technical Support 10+ Years

Task & Project Coordination 10+ Years

Experience highlights

IT Genesys Specialist (Project Contract Base)

HC Consumer Finance Philippines Inc. · April/2025 – Present

Managed Genesys contact center infrastructure to support seamless customer interactions. Configured routing strategies, IVR flows, and reporting solutions aligned with business needs. Provided technical support for agents and supervisors while driving continuous improvement in service delivery.

Technical Customer Support (Project Contract Base)

Toku · June/2024 – Present

Supported clients using Toku’s cloud voice solutions. Monitored service availability, resolved technical inquiries via ticketing systems, and ensured SLA compliance. Collaborated with telecom teams to deliver responsive and transparent customer support across Singapore.

Senior Technical Support Engineer

Genesys Cloud Service Cayman LTD. - Philippine Branch · September/2021 – Present

Served as primary technical contact for Genesys Cloud clients. Led diagnostics, root cause analysis, and case resolution via remote sessions. Provided clear updates during service interruptions and contributed to process improvements and knowledge base development.

Technical Support (Tier 1 & 2)

Five9 Philippines Inc. · November/2015 – Present

Delivered frontline support for Five9’s cloud contact center platform. Handled VoIP, CRM, and system configuration issues with precision, ensuring minimal downtime and high client satisfaction. Maintained courteous communication with global customers while meeting SLA targets in a fast‑paced environment.

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