Customer Service Professional | Email, Chat, Call Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Virtual Assistant and Customer Service Professional with 3+ years of experience in email, chat, and phone support. Experienced in e-commerce customer service, order management, refunds, returns, shipping concerns, and escalations. Skilled in Zoho, Shopify, data entry, administrative support, and team management, with a strong focus on providing reliable and efficient customer support.

Skills & Experience

Skills

2-5 Years

Teamwork 2-5 Years

Chat support 2-5 Years

Written Communication 2-5 Years

English Teaching 6 Months to 1 Year

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

~Data Entry 2-5 Years

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Problem Resolution 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Experience highlights

Customer Service Representative

Amazon · October/2023 – Present

Multi-skilled in call, chat, and email support. Developed service policies and procedures. Resolved customer issues timely and efficiently. Processed orders and performed data entry tasks.

English as a Second Language Teacher

Great English Corporation (QQ English) · January/2023 – Present

Collaborated with teaching staff on educational strategies. Worked with foreign students and staff. Substituted for teachers and ensured consistent lesson delivery.

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