Skills
CRM > Salesforce
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
BPO - Customer Service Representative (CSR)
10+ Years
Customer Support > Customer Service > Fraud detection
2-5 Years
Crm software
5-10 Years
Microsoft Teams
2-5 Years
Zendesk and Slack
2-5 Years
Experience highlights
Customer Service Representative (Voice & Chat)
Incoho Philippines
·
November/2022
–
Present
Managed concurrent live chat and phone support queues for international clients. Maintained top-tier QA scores while adhering to account security standards. Documented and escalated complex technical issues using Zendesk.
Play2Earn Strategist & Supervisor (Discord Moderator)
Salad Ventures
·
August/2021
–
Present
Moderated Discord communities and managed customer support workflows. Oversaw community growth initiatives and resolved user inquiries. Assisted with token/NFT trading guidelines, wallet setup, and transaction troubleshooting.
Customer Service Representative (Voice)
The Results Companies / ResultsCX
·
August/2017
–
Present
Handled high-volume inbound calls for financial accounts, processing money transfers and verifying details. Performed identity and security checks to detect fraudulent activity. Maintained real-time CRM updates using Salesforce.
Project Call Center Agent
Real Connect Call Center
·
September/2016
–
Present
Managed customer outreach and front-line support for campaign-specific initiatives under strict operational deadlines.
