Skills
Office and Administration > Microsoft 365
5-10 Years
Video Editing > CapCut
2-5 Years
Customer Support > Email Support and Data Entry
5-10 Years
Teaching and Coaching, professional in telephone etiquette, and customer service. Capable of handling customer complaint.
5-10 Years
Hotel Reservations
5-10 Years
Google Workspace
1-2 Years
Inbox and calendar management
5-10 Years
Experience highlights
Server / Guest Relations
MSC - Explora Journeys Ultra Luxury Cruise Line
·
December/2023
–
/
Managed guest reservations, inquiries, and service requests while delivering exceptional customer support in a fast-paced international environment. Maintained accurate records, coordinated with cross-functional teams to resolve issues, and provided personalized recommendations that enhanced guest satisfaction and generated additional revenue.
Restaurant Supervisor
Conrad Manila
·
August/2019
–
Present
Managed guest reservations and service requests for a high-volume luxury hospitality environment. Coordinated daily operations, resolved customer concerns, maintained accurate documentation, and ensured exceptional guest experiences through effective communication and problem-solving.
Server
Conrad Manila
·
July/2016
–
Present
Career Placement Officer / Administrative Assistant
Lyceum of the Philippines University
·
August/2015
–
Present
Managed calendars, documentation, and stakeholder communications while coordinating placement activities between students and partner organizations. Maintained accurate records, handled email and phone correspondence, and provided administrative support in a fast-paced environment.
