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John Albert Francis G.

Customer Service Representative

Verified
$10/hr

Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

SKILLS

Customer Service Skills
Customer Service Excellence
Communication Skills
Conflict Resolution / Handling Customer Complaints
Active Listening
Leadership Skills

Workplace & Team Skills
Teamwork and Collaboration
Multitasking in Fast-Paced Environments
Time Management
Reliability and Work Ethic

Technical / Job Skills
Image and Document Editing
Basic Office Tools
Cash Handling and Payment Processing
Quality Control
Fast and Accurate Typping
Customers Service Software (CRM)
Basic Troubleshooting
Product and Policy Mastery

Skills & Experience

Skills

Customer Service Representative 2-5 Years
E-Commerce > Inventory Management > Quality Control 1-2 Years
Communication Skills 2-5 Years
Multitasking 2-5 Years
Conflict Resolution 2-5 Years
Active Listening 2-5 Years
Leadership Skills 1-2 Years
Teamwork and Collaboration 2-5 Years
- Customer Service 2-5 Years
Cash handling 1-2 Years
● Customer Service Excellence 2-5 Years
Basic 1-2 Years
• Time Management 2-5 Years

Experience highlights

Customer Healthcare Representative
TTEC · November/2025 – Present
Completed 6-month healthcare customer service contract with zero negative customer surveys. Managed customer inquiries and maintained quality service standards.
Temporary Supervisor / Coach / Customer Service Representative
ResultsCX · April/2024 – Present
Promoted from Agent to Coach to Temporary Supervisor. Received 12 Performance Certificates as Top Agent. Led team, managed escalations, completed leadership training, guided new hires on call handling.
Employee
Epson Precision Philippines INC. · April/2019 – Present
Completed 6-month contract with perfect attendance record. No absences or late arrivals.
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