Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Through Month: April 2025
Handle customer interaction via outbound calls. Provides and explains information like general health condition management.
Schedule appointment with our nurse, especially for those who have recently discharged, and transfer calls to the nurse who requires urgent care.
Program managed New Employee Orientation in Cebu and delivers Virtual New
Employee Orientation for entire OGS Philippines
Facilitated regular behavioral training for all employees
New Manager Program facilitator
Program Officer for various business experiments and programs
Develop training materials
Managed multiple Lines of Business (LOBs), ensuring clinical administrative efficiency and regulatory compliance across various healthcare processes.
Clinical Claims & Appeals
Care Coordination
Specialized Outreach (COVID Eliza)
Medication Management
Provider Credentialing
Data Entry & Support
Handle 60+ customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction.
Assist members insured from IFP, Small Group and Large Group with their billing or
claims queries, policy coverage, member portal login, finding a provider, and even helping them choose and enroll for a plan.
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