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Ericka V.

Chat Operator

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

A highly versatile professional, you combine deep expertise in human behavior and client relations with proven strength in remote operations. Drawing on a background in counseling, special education, sales, and virtual support for a US-based agency, your key strengths lie in active listening, adaptable problem-solving, and detail-oriented execution. Driven to build long-term security for your family, you bring both heart and efficiency to your work—grounded by a love for specialty coffee, matcha, and your cat.

Skills & Experience

Skills

5-10 Years
Communication 5-10 Years
Customer Relations 2-5 Years
Business development 1-2 Years
Guidance and Counseling 5-10 Years
Report writing 5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years
Psychometrics 2-5 Years
Customer Service>Sales 1-2 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management 1-2 Years

Experience highlights

Bancassurance Senior Sales Executive
BPI AIA · August/2024 – Present
Promoted BPI AIA reputation, solicited new business, cross-sold products. Built relationships with bank officers to generate leads and manage customer interactions for servicing and claims.
Business Development Specialist/Salary Encoder
Nurseselect Staffing Agency · October/2023 – Present
Identified business opportunities for revenue growth. Developed strategies, built client relationships, negotiated deals. Managed employee salary data entry and record maintenance.
Applied Behavioral Analysis Therapist
Teamworks ABA Therapy Center · September/2022 – Present
Implemented IEPs for students with diverse needs. Prepared individualized narrative reports and provided discipline-specific instruction to students and families.
Guidance and Counseling Staff
Stella Maris Academy of Davao · June/2019 – Present
Addressed behavioral concerns through interventions. Facilitated PTCs, administered entrance exams, conducted counseling sessions and guidance classes. Initiated student intervention program.
Applied Behavioral Analysis Therapist
AA Group of Co. · March/2018 – Present
Implemented IEPs for diverse learners. Prepared individualized reports and provided specialized instruction to students and families.
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