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Shenna M.

Virtual Admin Assistant

Verified
$10/hr

Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented Administrative and Virtual Assistance Professional with 9+ years of experience in administrative
support, customer service, business operations, data management, CRM, accounting support, and property
management. Experienced in supporting Australian and international clients with order processing, customer and
supplier coordination, email and calendar management, invoicing, database management, documentation,
reporting, and project coordination. Highly organized, adaptable, reliable, and proactive, with strong attention to
detail and the ability to manage multiple priorities independently while working effectively with teams.

Skills & Experience

Skills

Data Entry - Encoding 2-5 Years
General Virtual Assistant 2-5 Years
Cash Management 1-2 Years
Document Management 5-10 Years
~Data Entry 5-10 Years
- Customer Service 5-10 Years
Cost Estimate > Microsoft Excel 5-10 Years
CRM Systems 5-10 Years
Google Workspace 2-5 Years
Accounting > Accounts Payable>Bookkeeping>Quickbooks>Xero 2-5 Years
Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 5-10 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 2-5 Years
*Administrative Support - 5-10 Years

Experience highlights

Administrative Support – Sales Account Management
FRONTLINE ACCOUNTING | SIGNTECH · December/2024 – Present
Managed end-to-end order-to-cash processes, coordinated project schedules, prepared quotations and reports, maintained documentation, conducted database audits, and supported Account Managers.
Property Management Assistant – Freelance
RAY WHITE TAYLORS LAKES · November/2024 – Present
Processed invoices, coordinated maintenance requests, maintained CRM records, processed rental applications, assisted with rental increases, and coordinated property advertising.
General Virtual Assistant – Freelance
THE BOOKKEEPER HUB / HBA ENCOMPASS · January/2024 – Present
Managed executive emails, scheduled meetings, conducted research, drafted communications, maintained CRM records, assisted with client onboarding, and performed data entry and file management.
Property Management Assistant
SMARTSOURCING BPO · November/2020 – Present
Supported property management operations, processed rental applications and maintenance requests, managed PropertyMe and PropertyTree records, coordinated inspections and repairs, handled tenant communication.
Data Entry Specialist
411 BPO · November/2018 – Present
Performed high-volume data entry and validation, processed account adjustments, updated customer billing in CRM systems, generated invoices in QuickBooks, coordinated with international teams.
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