Team Lead | Order Manager l Data Analysis

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$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Throughout my 11+ year tenure at Accenture, I developed comprehensive expertise in order management and team leadership. I directed multiple teams with a strategic focus on process optimization, employee development, and data-driven operational analysis. This approach consistently delivered enhanced workflow efficiency, increased customer satisfaction, and high-performing teams—outcomes rooted in my commitment to collaborative problem-solving and continuous improvement. I successfully managed and mentored accomplished order managers, fostering their professional growth while systematically addressing operational inefficiencies through evidence-based solutions. By maintaining rigorous operational oversight, conducting thorough performance analysis, and implementing improvements even during peak demand periods, I ensured seamless business continuity. My professional philosophy centers on advancing strategic initiatives that drive organizational value and strengthen customer relationships

Skills & Experience

Skills

quality 2-5 Years

Team Leadership 5-10 Years

Communication 10+ Years

Process improvement 5-10 Years

Root cause analysis 5-10 Years

Data 10+ Years

- Customer Service 10+ Years

Cost Estimate > Microsoft Excel 10+ Years

CRM Systems 5-10 Years

Customer Support > Customer Service > Telecommunications 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Cross-Functional Collaboration 5-10 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 2-5 Years

Marketing > Order Management 10+ Years

SLA Management 5-10 Years

Experience highlights

Team Lead – Projects & Order Management

ACCENTURE PHILIPPINES INC. · Jun/2020 – Present

Directed daily order management for 10–15 person team. Monitored queues, SLA compliance, and exception handling. Reduced processing rework by 15% through process improvements and root-cause analysis.

Project Order Manager / Order Specialist

ACCENTURE PHILIPPINES INC. · Apr/2013 – Present

Managed end-to-end complex order processing including renewals, migrations, and disconnects. Maintained 99%+ data accuracy and developed Excel dashboards for real-time visibility.

Customer Service Representative / Technical & Service Activation Specialist

TRANSCOM WORLDWIDE PHILIPPINES · Oct/2008 – Present

Executed cable service activations and disconnects. Processed billing adjustments and provided technical support for telecommunications users resolving connectivity issues.

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