Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
Profile Description:
Results-driven Customer Service & Technical Support professional with over 8 years of experience in call center operations, sales coaching, and team leadership. I bring a strong track record of leading customer service teams to hit performance and sales targets, while also having hands-on frontline experience in technical troubleshooting, device diagnostics, and customer support for telecommunications and tech companies (ASURION, Convergys/Concentrix).
Bilingual in English and Tagalog, I'm skilled in CRM and ticketing platforms (Zendesk), Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), and reporting tools like Power BI. My background spans both individual contributor roles — handling technical support and sales calls — and supervisory roles, where I coached teams, delivered performance feedback, and improved customer satisfaction outcomes.
Skills & Experience
Skills
Experience highlights
• Provide feedback, development opportunities, and performance analysis to enhance individual and team results.
• Maintain high standards for customer service delivery, ensuring adherence to policies and protocols.
• Collaborate with cross-functional teams to optimize operational processes and enhance customer satisfaction.
• Ensured accurate documentation of customer interactions and actions in client systems.
• Provided floor support, engagement, and coaching for new hires, leading to increased team performance and satisfaction.
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