Skills
GoHighLevel Admin
5-10 Years
CRM management
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
1-2 Years
Notion
Less than 6 Months
~Data Entry
2-5 Years
- Customer Service
2-5 Years
● Project Management
2-5 Years
Lead Qualification
1-2 Years
Objection Handling
1-2 Years
Process Documentation
2-5 Years
GoHighLevel (GHL)
Less than 6 Months
Inbound & Outbound Calls
1-2 Years
Customer Service>Sales
Less than 6 Months
Client Coordination
1-2 Years
Experience highlights
Yacht Charter Sales & Booking Virtual Assistant
Navelia Yacht Charter
·
January/2026
–
/
Guide international clients through inquiry to confirmed booking. Convert inquiries into bookings using GoHighLevel and Notion. Coordinate with internal team, yacht owners, and suppliers.
Lead Virtual Assistant
ConnectOS
·
January/2025
–
Present
Qualified insurance leads through high-volume calls with eligibility questions. Transferred qualified prospects to licensed agents. Met daily productivity and qualified-transfer targets.
Program and Project Management Analyst
Accenture
·
January/2022
–
Present
Managed end-to-end employee onboarding and offboarding. Maintained accurate employee records and internal systems. Supported compliance and resource planning with high accuracy.
Customer Service Associate
Accenture
·
January/2021
–
Present
Resolved customer concerns via phone and email with solution-focused support and accurate case documentation.
Customer Service Associate
Wipro Ltd.
·
January/2019
–
Present
Resolved customer concerns on orders, returns, refunds, and exchanges via voice and chat while maintaining service quality.
