Skills
Customer Support
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
• Live Chat Support
2-5 Years
Account Management
2-5 Years
Customer Retention
2-5 Years
Upselling
2-5 Years
Social Media Support
1-2 Years
Customer Success
2-5 Years
Collections
1-2 Years
Customer Service > Gorgias > Shopify
1-2 Years
Experience highlights
Customer Success Specialist
Independent Contractor
·
March/2025
–
/
Managed customer success operations for e-commerce, beauty, and gaming clients. Increased conversion rates through abandoned cart recovery using Shopify analytics. Delivered multi-channel support via email, live chat, and social media.
Customer Success Specialist
Booth & Partners
·
June/2024
–
Present
Assisted customers with medication, subscription, and program inquiries. Educated on subscription benefits and features to drive retention and upselling. Managed accounts, subscriptions, payments, and cancellations.
Customer Service Representative
Concentrix Philippines
·
November/2023
–
Present
Resolved technical issues via chat and email. Investigated account issues using internal software. Managed private and confidential account information securely.
Customer Experience Agent
Alorica Teleservices Philippines
·
March/2022
–
Present
Handled financial information with privacy compliance. Collected past-due accounts for credit card company. Negotiated payment plans and resolved billing disputes professionally.
