Virtual Assistant | Customer & Tech Support | Executive Support

Verified

$13/hr

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Outline

Looking for Full-Time work (8 hours/day) at $13/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am your partner in productivity and customer satisfaction. I am dedicated to representing your company with professionalism and technical expertise.

Skills & Experience

Skills

Executive Assistant/ Account Specialist 2-5 Years

Customer Care Professional - Dispute Gate Team 1-2 Years

Technical Support Engineer ( Commercial ) 1-2 Years

Customer/ Technical Support Expert 5-10 Years

Experience highlights

Executive Assistant/ Account Specialist

BILLYARD INSURANCE GROUP- Alta Vista · November/2022 – /

Assist the Managing Partner’s calendar and schedule, book flights/ travel.
Prepare Insurance Policy Application and Confirmation, then maintain organized online filing systems for documents/ contracts.
Manage and update Client Relationship Management systems, e.g., PowerBroker,Applied Rating System.
Provide administrative support including email correspondence and preparing documents such as Insurance Documents, Confirmation of Insurance, and Liability
Slips.

Customer Care Professional - Dispute Gate Team

AMERICAN EXPRESS INTERNATIONAL · January/2022 – Present

Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy.
Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant
product offers that deepen customer engagement, resulting in measurable value for our card members.
Meet and exceed performance goals that include, but are not limited to, customer surveys.

Technical Support Engineer ( Commercial )

SUNPOWER · September/2021 – Present

Provides technical support to SunPower Dealers and Commercial customers during and after installation of the photovoltaic system via phone and email.

Provided technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Customer/ Technical Support Expert

ASURION INC. · June/2017 – Present

Interact with customers to provide and process information in response to inquiries, troubleshoot major appliances, and process claims.

Worked as a Peer Advisor- assisting the coach and newly assigned teams in the Home Depot Account.

Accepted International Inbound calls for customer claims, including but not limited to all retail and Home Depot clients.

Customer/ Technical Support Associate

TELSTRA/ BIG POND AUSTRALIA · March/2012 – Present

Diagnose and resolve technical hardware and software issues for BIGPOND/ TELSTRA clients.
Accepted International (Inbound/Outbound) calls for the installation of Big Pond Security Software for customers and addressed billing inquiries.
Walked through how to work on their Telstra Account online,
downloading, updating 24/7 APPS, activating prepaid sim cards, recharging, managing their prepaid accounts using mobiles, tablets, and iPads, and providing basic troubleshooting on TELSTRA 24/7 app.

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