Skills
Customer Support
5-10 Years
Team Leadership
2-5 Years
Travel consultant
2-5 Years
Property Maintenance coordinator
6 Months to 1 Year
Tools and Software
10+ Years
Experience highlights
Maintenance Coordinator
Sundance Rentals (Direct Client)
·
July/2024
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As a Maintenance Coordinator at Sundance, I managed tenant maintenance requests, coordinated repairs with vendors, and ensured timely issue resolution. Using AppFolio, I tracked work orders, communicated with residents and contractors, and maintained service records. My role required strong organizational skills, attention to detail, and problem-solving abilities to ensure efficient property maintenance and tenant satisfaction.
Marketing Services
Author Solutions Philippines
·
November/2023
–
Present
ChatGPT said:
As a Marketing Representative at Author Solutions, I assisted authors in promoting their books through customized marketing campaigns, including social media, email marketing, and book promotions. I provided expert guidance on marketing strategies, helping authors increase visibility and sales. My role required strong communication, sales skills, and knowledge of digital marketing tools to ensure successful campaign execution and customer satisfaction.
Customer Service Representative
Accenture Philippines (BPO)
·
October/2018
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Present
As a Customer Service Representative at Accenture, I handled customer inquiries, billing concerns, and account management across various industries. I provided timely and effective solutions while ensuring a positive customer experience. My role required strong communication skills, problem-solving abilities, and proficiency in CRM tools to maintain high customer satisfaction and service efficiency.
Technical Support
Convergys Philippines (BPO)
·
June/2016
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Present
As a Technical Support Representative at Convergys, I provided troubleshooting assistance for hardware, software, and network issues to customers. I handled inbound calls, emails, and chat support, guiding users through technical solutions efficiently. My role required strong problem-solving skills, product knowledge, and excellent communication to ensure high customer satisfaction and first-call resolution.
Travel Consultant
Teleperformance (BPO)
·
December/2016
–
Present
As a Travel Consultant for Expedia, I assisted customers with flight, hotel, and package bookings, ensuring smooth travel experiences. I handled itinerary changes, cancellations, refunds, and travel inquiries, providing expert guidance on policies and options. Using Voyager, Sabre, and Amadeus, I efficiently managed reservations while delivering exceptional customer service to enhance client satisfaction.
