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Tessa O.

Operations Specialist | Project Manager | Creator Operations & Content Fulfillment Specialist

Verified
$15/hr

Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Operations and Creative Fulfillment professional with 5+ years of remote experience across digital marketing, project
coordination, creator operations, and process management. Skilled in managing end-to-end workflows, coordinating
creators and cross-functional teams, monitoring deadlines and SLAs, resolving production issues, and maintaining
accurate project documentation. Comfortable using AI tools such as ChatGPT and Claude to speed up communication,
briefs, and reporting. Known for strong follow-through, clear communication, and keeping high-volume workflows
organized and moving.

Skills & Experience

Skills

Office and Administration 5-10 Years
Follow-Up & Task Management 2-5 Years
Data & Admin: Microsoft Excel, Data Visualization, Pivot Tables, Microsoft Word, Document Formatting, Virtual Assistance. 5-10 Years
Monday.com 2-5 Years
Google Workspace 5-10 Years
ChatGPT 1-2 Years
Project Coordination 2-5 Years
ChatGPT, Claude 1-2 Years

Experience highlights

Creative Fulfillment Specialist
CONTENTJET · January/2026 – /
Own post-approval creator fulfillment pipeline. Manage creator contracting, compliance, and deadlines. Translate client briefs into creator instructions. Coordinate logistics and shipping timelines. Manage SLA-driven follow-ups and escalations.
Project Coordinator / Operations Assistant
CONTENTJET · January/2024 – Present
Oversaw on-time delivery of videos, scripts, translations, and creative assets. Monitored project updates across production pipeline. Coordinated between clients and internal teams. Attended weekly meetings to maintain workflow efficiency.
Processing Analyst
AG MARKETING FLORIDA · January/2020 – Present
Compiled processor data into Google Sheets and maintained records. Processed refunds and chargebacks via CRM. Uploaded and organized files in cloud storage. Managed billing activities and prepared daily reports.
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