Skills
Quality Assurance
Less than 6 Months
Customer Service Representative
2-5 Years
Sales Represebtative
2-5 Years
Social Media / Live Chat Support
2-5 Years
AI & AUTOMATION
Less than 6 Months
Chat support
5-10 Years
Subject Matter Expert
2-5 Years
CRM management
2-5 Years
- Customer Service
5-10 Years
Escalation Management
2-5 Years
Performance Coaching
Less than 6 Months
Experience highlights
Customer Service Representative / Subject Matter Expert
Lizardbear Tasking Inc. (TaskUs)
·
January/2021
–
Present
Handled customer concerns via chat and phone support. Served as Subject Matter Expert (Nov-Dec 2022) supporting teammates with process and customer-handling concerns.
Sales Advisor / Inbound Sales Representative / Subject Matter Expert
Concentrix / Convergys
·
January/2018
–
Present
Handled inbound sales interactions, identified customer needs, and recommended products. Served as Subject Matter Expert in 2021 assisting teammates with process concerns.
Telco Sales Representative
Convergys
·
January/2018
–
Present
Handled telecommunications sales interactions and assisted customers with product and service inquiries on seasonal account.
