Skills
Customer Support > Healthcare
5-10 Years
Office and Administration > Admin Data Processing? > Records Retrieval
1-2 Years
Bookkeeping -Data Entry
1-2 Years
Customer Support > Customer Service > Payment Processing
2-5 Years
Email Handling
6 Months to 1 Year
Design > Graphic Design > Canva, Video editing using Capcut
1-2 Years
Customer Support > Technical Support
Less than 6 Months
Experience highlights
Customer Support Associate-Healthcare
Wipro Philippines
·
September/2020
–
/
Outbound Call Management: Scheduling Calls: Coordinating and scheduling outbound calls with Medicare members for their annual health assessments. Initiating Calls: Making outbound calls to members, introducing yourself, and explaining the purpose of the call. Follow-Up: Conducting follow-up calls to complete assessments or address any issues from previous interactions. Assessment Questionnaire: Administering standardized health assessment questionnaires to evaluate the member’s health status and
customer Service -Technical Support
Convergys Cebu
·
April/2019
–
Present
Troubleshooting and Problem Resolution: Signal Issues: Diagnosing and resolving issues related to poor or lost satellite signal reception. Device Malfunctions: Assisting with problems related to SiriusXM radios, including hardware and software issues. Installation Assistance: Helping customers with the setup and installation of SiriusXM radios and equipment. Technical Assistance: Providing step-by-step guidance for troubleshooting common technical issues. Information Provision: Offering explanat
Customer Support Representative
Convergys Cebu
·
April/2018
–
Present
Customer Support > Customer Service > Payment Processing
2-5 Years
Processing Payments: Handling credit/debit card transactions, digital wallets, and other payment methods. Ensuring that all payment information is processed securely and complies with data protection regulations Fraud Prevention: Implementing measures to detect and prevent fraudulent transactions. Compliance: Adhering to legal and regulatory requirements related to financial transactions. Assisting with Payment Issues: Providing
