Healthcare Customer Support & Virtual Assistant | Patient Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a customer service professional with 9 years of experience across telecommunications, e-commerce, retail, and healthcare. For the past few years my focus has been healthcare support, and that’s where I do my best work.

I’ve handled patient calls, pre-registration, and demographic verification in a healthcare BPO setting. I now work remotely for a telehealth company, where I take care of prescription and billing questions, process refills, payments, and subscription renewals, and act as the link between patients, providers, and pharmacies. I also help manage social media comments and messages.

What sets me apart is that I follow a problem through to the end. I don’t just answer the question. I make sure the patient knows what happens next, in simple words and a warm tone. I’m also HIPAA-aware and careful with sensitive information.

Tools I use: Zendesk, Intercom, Salesforce, EHR, Stripe, Shopify, Meta Business, and Canva.

Skills & Experience

Skills

Chat support 2-5 Years

Email Support 2-5 Years

Customer Service Representative 2-5 Years

Healthcare Support 2-5 Years

HIPAA 2-5 Years

Administrative Support 2-5 Years

eCommerce 1-2 Years

Google Workspace 2-5 Years

Marketing > Social Media Management > Meta Business Suite 1-2 Years

Marketing > Order Management 5-10 Years

Data & Record Management 2-5 Years

EHR & System Adaptability 2-5 Years

Experience highlights

Patient Care Services Specialist

Patient Care Services · April/2025 – Present

Respond to patient inquiries through email and chat, providing clear, friendly, and timely
support.
Assist patients with prescription status, medication refills, shipping concerns, and billing
inquiries.
Coordinate with doctors, pharmacy teams, and internal departments to address patient
concerns and follow up on pending requests.
Maintain accurate patient records, document interactions, and update account information in
internal systems.
Follow company policies and HIPAA guidelines when handling sensitive patient information.
Support social media customer engagement by responding to comments and messages in
line with brand guidelines.

Healthcare Associate

R1 RCM · March/2023 – Present

Verified patient demographics and collected insurance information to support registration
and eligibility verification before visits.
Reviewed and updated patient records, flagging missing or mismatched information to keep
records accurate and current.
Protected patient confidentiality by following HIPAA guidelines on every call.

Customer Service Representative

Concentrix · August/2020 – Present

Handled inbound calls and chat inquiries from customers.
Recommended products based on customers’ needs and preferences.
Assisted customers with placing orders and completing purchases.
Explained product features, benefits, and available options to help customers make informed
decisions.
Assisted customers with payment processing and transaction-related concerns.
Resolved order-related issues and provided appropriate customer support.

Customer Service Representative

24/7 Intouch Inc. · January/2017 – Present

Responded to customer inquiries, concerns, and complaints through email.
Helped customers track their orders and provided updates on delivery status.
Issued credits to resolve order and delivery-related issues in accordance with company
policies.
Assisted customers with refund requests and item redelivery.

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