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Clark Journies S.

Project Operations & Quality Lead

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Admin & Operations Professional | Process Improvement & Team Leadership

Skills & Experience

Skills

Microsoft Excel 2-5 Years
Freshdesk 6 Months to 1 Year
SOP Creation & Document Management 2-5 Years
Billing & Admin Support 1-2 Years
Zoho Billing 6 Months to 1 Year
Zendesk 6 Months to 1 Year
Quickbooks 6 Months to 1 Year
Project Management > Asana , Clickup 2-5 Years
Zoho CRM 1-2 Years
ClickUp 1-2 Years
Mail merging 6 Months to 1 Year
Hubspot 1-2 Years
Jobber Less than 6 Months
Coordination & Logistics Roles 1-2 Years

Experience highlights

Quality Control Team Leader
Aspen Field Services · August/2025 – Present
Led regular 1:1 coaching sessions with team members to drive performance
improvement, accountability, and professional development.
Identified operational and quality gaps through root-cause analysis and partnered
with CX and Operations to design corrective actions, training programs, and
scalable solutions.
Developed, documented, and maintained Standard Operating Procedures (SOPs) to
standardize workflows and improve quality, efficiency, and compliance.
Designed and facilitated onboarding and c
Growth Consultant
Prosple · July/2025 – Present
Coordinated university partnerships across Australia, New Zealand, and the
Philippines, securing career fair participation, managing booth bookings, and
overseeing campus ambassador support.
Managed end-to-end logistics for nationwide book distribution, including supplier
coordination, freight tracking, cost monitoring, and delivery confirmation.
Supported execution of employer marketing campaigns by distributing digital
assets, certificates, and promotional materials while aligning with design,
Quality Control Specialist
Aspen Field Services · January/2025 – Present
Review and feedback: Provide detailed feedback on customer reports, ensuring
spelling and grammar accuracy.
Photo review: Analyze large volumes of photos and identify potential errors.
Clear communication: Collaborate effectively with coworkers and clients while
upholding Aspen's core values.
Organization: Stay highly organized and self-motivated while managing a significant
workload.
Minimized downtime by98 % by reducing production rework and recalls
Billing Associate
Gym Launch Secrets · March/2024 – Present
Managed billing operations, ensuring timely and accurate processing of invoices, payments, and customer account adjustments.
Oversaw the resolution of failed invoices, implementing a structured approach using Zoho Billing and Zoho CRM to retry payments and send notifications via Smooth Messenger.
Led the reconciliation and categorization of payments for unique scenarios such as program shifts, advance payments, and double collections.
Handled client write-offs, invoice reversals, and reallocatio
Department Manager, Partner Success
Ubiquity Global Services · March/2023 – Present
Led and managed the Partner Success department, overseeing its functioning and productivity.
Established and worked towards strategic departmental goals and effectively managed the departmental budget.
Effectively communicated job expectations to staff and guided them to ensure team success.
Conducted training and seminars for continuous skills improvement, enhancing the capabilities of department members.
Ensured the maintenance of high levels of productivity and upheld the highest standards of
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