Outline
Looking for Freelance work (8 hours/day) at $8/hour
Bachelor's Degree
English proficiency Native
Professional Summary
Results-driven leader with 6+ years of remote experience harmonizing cross-functional business units, optimizing operational workflows, and driving workforce performance. Proven track record of improving operational efficiencу by 70% and reducing employee turnover by 47% while scaling and directing teams of up to 50 personnel. Expert at deploying workflow automation systems, designing compliance-driven QA frameworks, and translating raw data into strategic, revenue-building insights.
Skills & Experience
Skills
Quality Analysis & Process Improvement
Communicate, Center Agent, Editing, Leadership ,Teamwork,Problem Solving Technical skills, Adaptability
Operations & Administrative Management
Administration > Administrative Support
Remote Team Leadership & Supervision
Training & Development
Recruitment & Hiring (Sourcing, screening, onboarding)
Experience highlights
Operations Project Manager
United States Home Services LLC
·
January/2026
–
Present
Served as the central strategic liaison harmonizing workflows across 5 distinct business units: QA, Data Analytics, Recruitment, Content Moderation, and Appointment Setting.
Spearheaded the design and implementation of centralized portals and dashboards, reducing manual reporting time and accelerating daily operational velocity.
Conceived and deployed workflow automation systems that eliminated operational bottlenecks, significantly increasing cross- departmental efficiency and daily output.
Spearheaded the design and implementation of centralized portals and dashboards, reducing manual reporting time and accelerating daily operational velocity.
Conceived and deployed workflow automation systems that eliminated operational bottlenecks, significantly increasing cross- departmental efficiency and daily output.
Head of Quality Assurance
United States Home Services LLC
·
August/2025
–
Present
Designed and executed a weighted Quality Assurance scorecard framework aligned with corporate compliance standards and critical campaign KPIs.
Identified agent skill gaps in lead qualification, objection handling, and closing techniques to deliver targeted performance feedback.
Analyzed complex QA datasets to identify agent performance trends, transforming raw data into strategic insights that
optimized overall pass rates.
Identified agent skill gaps in lead qualification, objection handling, and closing techniques to deliver targeted performance feedback.
Analyzed complex QA datasets to identify agent performance trends, transforming raw data into strategic insights that
optimized overall pass rates.
Administration Officer/ Recruiter
Good Sparks Electrical Pty Ltd
·
March/2024
–
Present
Managed end-to-end workflows for processing, categorizing, and scheduling client work orders and corporate purchase orders.
Compiled weekly productivity reports for the Operations Manager to eliminate bottlenecks and optimize resource deployment.
Led international recruitment cycles by creating, organizing, and posting targeted job openings across leading Australian (AU) job boards.
Screened and shortlisted highly qualified applicant profiles for final review and technical evaluation by the COO
Compiled weekly productivity reports for the Operations Manager to eliminate bottlenecks and optimize resource deployment.
Led international recruitment cycles by creating, organizing, and posting targeted job openings across leading Australian (AU) job boards.
Screened and shortlisted highly qualified applicant profiles for final review and technical evaluation by the COO
Operations Manager
Taylored Legacy Insurance Services, Inc.
·
May/2023
–
Present
Collaborated with senior executives to design and deploy organizational strategies mapped directly to long-term business goals.
Managed and developed a high-performing department of 50 team members to secure a record-breaking sales milestone.
Engineered a 70% improvement in overall operational efficiency through continuous process mapping and resource optimization.
Monitored and maintained robust Key Performance Indicators (KPIs) to identify, track, and remediate operational performance
gaps.
Managed and developed a high-performing department of 50 team members to secure a record-breaking sales milestone.
Engineered a 70% improvement in overall operational efficiency through continuous process mapping and resource optimization.
Monitored and maintained robust Key Performance Indicators (KPIs) to identify, track, and remediate operational performance
gaps.
HR Specialist / Recruiter
Taylored Legacy Insurance Services, Inc.
·
July/2022
–
Present
Orchestrated end-to-end lifecycle recruitment, managing candidate interviewing frameworks and final hiring decisions for top talent.
Designed and executed targeted employee retention strategies, successfully driving down organizational turnover by 47%.
Sourced a robust pipeline of qualified professionals through strategic recruitment channels to support rapid company scaling.
Collaborated with department heads to conduct workforce planning and talent mapping.
Designed and executed targeted employee retention strategies, successfully driving down organizational turnover by 47%.
Sourced a robust pipeline of qualified professionals through strategic recruitment channels to support rapid company scaling.
Collaborated with department heads to conduct workforce planning and talent mapping.
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