Skills
Customer service
2-5 Years
virtual assistant
1-2 Years
Appointment scheduling
1-2 Years
Inbound calls
2-5 Years
Graphic Design - Canva
2-5 Years
Microsoft Office
2-5 Years
Outbound
2-5 Years
eClinicalWorks
1-2 Years
Scriptmed
2-5 Years
Order Taking
2-5 Years
Avaya and RingCentral
2-5 Years
Experience highlights
Virtual Administrative Medical Assistant | Diabetes and Metabolism Specialists
MedSpecialized, Inc.
·
September/2023
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/
I am currently working as a scheduler at a diabetes, metabolism, and endocrinology clinic based in Texas. In this role, I play a vital part in ensuring seamless communication and organization for both patients and healthcare providers. My primary responsibilities include assisting patients in scheduling their appointments, addressing their inquiries regarding treatments or services, and managing other medical-related concerns. I am also tasked with coordinating and verifying information
Associate Customer Support - Retail
Tech Mahindra Business Process Services
·
March/2021
–
Present
This is a U.S. based catalog and online retail company. My role involved responding to incoming customer calls to assist with placing orders through their catalogs, answering questions, addressing inquiries, and troubleshooting issues. I also provided information about products and services, resolved complaints, and processed credit applications to open accounts for new or eligible customers. Credit limits were determined based on the customer's credit history.
Customer Service Representative/ Patient Care Coordinator/Specialist
Foundever
·
October/2021
–
Present
Receives inbound calls from patients requesting to set up medication refills. Determine eligibility through run test claims, processing orders, setting deliveries, resolving exceptions, and collecting payments. One of the specialty pharmacies in the US.
