Outline
Looking for Full-Time work (40 hours/day) at $6/hour
Bachelor's degree
English proficiency IETLS
Professional Summary
A seasoned BPO professional with an extensive background and specialty in Business-to-Business Sales and Marketing Lead Generation. With over 12 years of experience, I have developed strong Sales and Marketing skills through classification of relevant niche for clients in different industries such as Information and Technology, E-Commerce, Hospitality, Retail, Software among others.
An expert in building solid and qualified leads for clients through appointment setting and ensures efficient messaging and highlight relevant competitive advantage in the market to spark interest of qualified potential prospects specific to clients' target demographics.
I pride myself on being consistently responsive and professional in every project I take on. I am a problem-solver and driven to deliver high-quality work within the deadline. I always encourage open communication and welcome new ideas to better my skills and my work-output.
Skills & Experience
Skills
Experience highlights
Size/Evidence Collection Plan for an account;
• Completes Daily/Weekly/Monthly targets based on Strategic Sampling Size/Evidence Collection Plan and
the roles’ Performance Management Policy;
• Provides Coaching Feedback to achieve Coaching Commitments to Customer Service Representatives, if
appropriate;
• Attends internal and external escalations within specified timeframes.
• Manage and ensure adherence of CSRs to assigned shift, schedules and coverage.
• Supervise the shift’s performance and communicate management expectations.
• Work closely with the Operations Manager, ensuring that service levels are at optimum.
• Solves customer problems to prevent recurrence and identify shift performance-related issues by
implementing proactive solutions.
KPIs.
Ensures operation team overall adherence to set quality standards.
• Plan, manage and monitor the implementation of operational activities and processes in order to deliver on
approved operational plans and to continuously enhance service delivery.
• Contributes to the definition and management of the Services Delivery Strategy and execution thereof.
sites.
• Responsible for response handling from inbound and online lead inquiries.
• Coordinates with Outside Sales representatives and Marketing heads on Leads Qualification and
Processing.
• Responsible for keeping records up to date (Lead Sheets/Reports, Proposal Sheets/Reports and Sales
Report Numbers)
• Responsible for Call Calibration and Online Response Handler.
attainment, problem solving, and appropriate disciplinary actions.
• Responsible to train, coach, and develop assigned agent to conclude monitoring presentations, conducting
evaluations, follow-up, and corrective counseling as needed.
• Act as an information source and answer agent’s questions, assign tasks and following up: giving
instructions as needed.
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