Skills
Attention to detail
10+ Years
CRM
5-10 Years
Communication
10+ Years
sales audit
Less than 6 Months
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
HIPAA Compliance
2-5 Years
Appointment Management
2-5 Years
Customer service > hospitality > empathy
10+ Years
Customer Support > Chat Support >Technical Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
5-10 Years
*Administrative Support -
5-10 Years
Experience highlights
Virtual Assistant
Focus VA
·
May/2024
–
Present
Customer service via phone, SMS, and email for Urbanex Pest Control. Coordinated with technicians, managed appointments and work orders, conducted sales audits, provided administrative support, and handled urgent requests.
Customer Service Representative and Sales Associate
Concentrix
·
Sep/2019
–
Present
Assisted Cigna Medical members with claims and policy inquiries while maintaining HIPAA compliance. Provided OnStar system support including diagnostics, account setup, billing, and plan renewals.
Customer Service Representative
Teletech
·
Dec/2017
–
Present
Supported Telstra customers with mobile plans, device setup, and account management. Recommended tailored solutions, processed service activations, and upsold relevant products.
Customer Service Representative
Wipro Limited
·
Jun/2017
–
Present
Handled Delta Air Lines customer concerns for ticketing. Provided schedule updates and processed flight rebookings and reroutes due to disruptions.
Customer Service Representative
The Results Companies
·
Jan/2017
–
Present
Maintained positive customer relationships through timely and professional support.
