Skills
Customer Support > Customer Service > Gorgias
5-10 Years
Customer Support > Email Support
5-10 Years
Attention to detail
5-10 Years
Customer Support > Chat Support> Customer Support Inbound and Outbound
5-10 Years
Typing Speed and Accuracy, Attention to Detail and Confidentiality and Data Security
5-10 Years
Experience highlights
Customer Care Representative
Launchify Ventures LLC
·
November/2021
–
Present
Customer Service Representative/Team Coach
Focus Direct Incorporated
·
January/2018
–
Present
At Focus Direct Inc., I gained over 3 years of experience in customer service, back-office operations, and team leadership. I started as a Customer Service Representative handling calls, refunds, and inquiries. I then moved to Risk Administration for Vivint Solar, reviewing documents, validating accounts, and coordinating with U.S. teams. Later, I became a Team Coach, mentoring agents, monitoring performance, and driving KPI and quality goals.
